Help Center
How can we help?
Quick answers for the things people ask most. Can't find yours? Support replies within one business day.
Getting started
Do I need an account to look around?+
You can read public posts and Spaces without one. An account unlocks posting, replying, following, messaging, tipping and your own profile.
How do I make my first post?+
Open the Feed, tap the composer at the top, write something and hit Post. You can attach photos, video, polls and a location. Posts can be edited or deleted any time from the ••• menu on your card.
What are Stories and Spaces?+
Stories are short posts that live at the top of the feed for 24 hours. Spaces are live audio rooms — join as a listener, request the mic, or host your own room.
Posting, reposting & teams
What does Repost do?+
A repost puts someone else's post on your profile so your followers can see it. Tap it again to undo. If you belong to a team and have posting rights, reposts go out under the active team's name — they appear on the team's Reposts tab.
How do team workspaces work?+
A workspace lets a group publish under one brand. The owner invites members with roles: Owners manage everything, Admins manage members and settings, Editors can post and repost, Viewers just read. Switch your composer identity between yourself and your teams from the feed.
Who sees my direct messages?+
Only you and the people in the conversation. Messages are private; you control who can message you in Settings, and you can report or block anyone from a conversation.
Tips, earnings & withdrawals
How do tips work?+
Supporters can tip any creator or team from a post, profile or chat. Tips arrive in your earnings balance at 100% — nothing is deducted when a tip lands.
When does the platform take a fee?+
Only when you withdraw. Your plan sets the withdrawal fee: Free 5%, Plus 3%, Pro 1%. The exact fee and the amount that reaches your bank are shown before you confirm any withdrawal.
What currency are earnings in?+
Balances are shown and requested in US dollars, the platform's standard. Withdrawals are delivered to your local bank or mobile-money account in your own currency at the prevailing conversion shown on screen.
How long does a withdrawal take?+
Most complete within minutes to a few hours. If a transfer can't be completed, the amount is returned to your balance automatically and you can retry or fix your payout details.
My bank isn't in the list.+
Type your bank's full name — the list is a shortcut, not a limit. Your account is verified against your bank before anything is saved, and again before money moves, so typos are caught early.
Safety & moderation
How do I report something?+
Every post, profile, story and message has a Report option in its menu. Tell us what rule was broken; moderators review every report and act on the Community Guidelines.
Can I stop someone from contacting me?+
Yes. Blocking hides their content from you, prevents them from seeing or messaging you, and works from profiles, posts and conversations.
What happens to my account if I break the rules?+
Depending on severity: a warning, temporary restriction of a feature, suspension, or removal for serious or repeated breaches. Suspended accounts can appeal through Support.
Account & data
How do I change my plan?+
Pricing and plan changes live under Settings → Subscription. Upgrades apply immediately; downgrades take effect at the end of the current billing period. You can cancel any time and keep access until then.
Can I delete my account?+
Yes — Settings takes you through it. Your posts and media are removed; some records (like payment ledgers required by law or our processing partners) are kept in reduced form. See the Privacy Policy.
I'm having a billing problem.+
Charges should only happen for your subscription, tips you send, or fees shown before a withdrawal. If something looks wrong, contact Support with the date and amount and we'll trace it.
Still stuck?
Email [email protected] or use the contact form — we usually reply within one business day. For live service issues, check the Status page.